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Repeating the last few words of a sentence to encourage the other party to keep talking.

Mirroring is one of the simplest yet most powerful techniques in the book. It involves repeating the last one to three critical words your counterpart just said. This simple act triggers a sense of similarity and rapport, encouraging the other person to elaborate and bond with you. Within the FBI’s hostage negotiation skill set, mirroring is considered the closest thing to a Jedi mind trick. never split the difference audiobook online listen 2021

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